565 Sanatorium Rd
Suite 204
Hamilton, Ontario
L9C 7N4
905-388-1035
1-800-663-0423
Fax: 905-318-8892
Statement of Information Practices at Hamilton Hospitals Assessment Centre (HHAC)
Collection of Personal Health Information
We collect personal health information (PHI) about you directly from you or from the person acting on your behalf. The personal health information that we collect may include, for example, your name, date of birth, address, health history, records of your visits to other hospitals, physicians, and regulated health professionals and the care that you received during those visits. Occasionally,
we collect personal health information about you from other sources, if we have obtained your consent to do so or if the law permits.
Uses and Disclosures of Personal Health Information
We use and disclose your personal health information to:
Conduct assessments
Obtain payment for your assessment from WSIB, your disability or auto insurer,
or others
Plan, administer and manage our internal operations
Conduct risk management activities
Conduct quality improvement, program evaluation, and administrative functions
Compile statistics and legal and regulatory accountability requirements
Conduct client satisfaction surveys
Store your information securely on our internal information databases, accessible only by authorized personnel
Important Information
We take steps to protect your personal health information from theft, loss, and unauthorized access, copying, modification, use, disclosure and disposal.
We conduct audits and complete investigations to monitor and manage our privacy compliance.
We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes to which you have consented.
How to Contact Us
For more information about the HHAC privacy protection practices, or to raise a concern you have with our practices, contact us:
Janet Johnson, Administrative Coordinator and Privacy Officer
Sir William Osler Health Institute, Suite 204
565 Sanatorium Road, Hamilton, ON L9C 7N4
Tel: (905) 388-1035 or 1-800-663-0423
Fax: (905) 318-8892
Do not send personal information via email or fax.
You have the right to contact the Information and Privacy Commissioner/Ontario if you think we have violated your rights. The commissioner can be reached at:
Information and Privacy Commissioner/Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Tel: (416) 326-3333 or 1-800-387-0073
Fax: (416) 325-9195